Like it or not? The impact of online platforms on the productivity of incumbent service providers

Organisation for Economic Co-operation and Development2026-04-11 收录

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This paper uses a novel empirical approach to assess if the development of online platforms affects the productivity of service firms. We build a proxy measure of platform use across four industries (hotels, restaurants, taxis and retail trade) and ten OECD countries using internet search data from Google Trends, which we link to firm-level data...