FCA firm complaints data 2020 H2 (1 July to 31 December 2020)

Financial firms provide data to the FCA every six months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an aggregate (market level) and firm specific, although only publishes firm specific data for firms reporting 500 or more complaints in a six month reporting period, or 1,000 or more complaints in an annual reporting period.

金融企业每隔六个月向英国金融市场行为监管局（FCA）提供关于其收到的投诉、投诉内容以及处理方式的数据。FCA 会对数据进行汇总（市场层面）和针对特定企业的收集与发布，尽管仅对在六个月报告期内报告500起或以上投诉，或年度报告期内报告1000起或以上投诉的企业，公开特定企业的数据。