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平台用户消费行为分析数据

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浙江省数据知识产权登记平台2023-11-14 更新2024-05-08 收录
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https://www.zjip.org.cn/home/announce/trends/10533
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通过分析用户的最近消费日期、消费频次、消费金额来衡量其价值和创利能力。在电商平台中,可以通过对用户运营数据的采集、处理、分析和应用,对用户进行分类分级,并制定相应的运营策略,以实现精细化运营,提升用户活跃和付费。算法规则:1.数据采集:通过信元数藏平台的售卖、空投、转赠等应用场景,采集产品运营数据:订单时间、订单金额、上一次消费时间等数据。2.数据处理:对采集到数据进行去重、合并、累加,便于分析使用。并基于RFM模型:R(Recency)表示客户购买的时间有多远,F(Frequency)表示客户在时间内购买的次数,M (Monetary)表示客户在时间内购买的金额,计算出R、F、M的数值,并根据高低排序赋值,a1区域记为1,代表高;a2区域记为0,代表低;a1、a2为排名百分比区间。3.数据分析:根据RFM的数值可以对用户进行分类分级,即:高价值客户(111)、重点发展客户(101)、一般价值客户(110)、一般发展客户(100)、一般保持客户(010)、潜在客户(000)4.数据应用:根据R、F的变化,可以推测用户的异动状况,根据用户流失的可能性,列出用户列表,再从M(消费金额)的角度来分析,就可以把重点放在贡献度高且流失机会也高的用户上,重点制定召回策略,以最有效的方式挽回更多的商机。

This dataset measures user value and profit-generating capability by analyzing users' latest consumption date, consumption frequency and total consumption amount. In e-commerce platforms, user operation data can be collected, processed, analyzed and applied to classify and grade users, formulate corresponding operation strategies, achieve refined operations, and improve user activity and paid consumption. Algorithm Rules: 1. Data Collection: Collect product operation data including order time, order amount, last consumption time and other relevant data through application scenarios of Xinyuan Digital Collection Platform such as sales, airdrop, gift transfer and other scenarios. 2. Data Processing: Deduplicate, merge and accumulate the collected data to facilitate subsequent analysis. Based on the RFM model: R (Recency) refers to the time elapsed since the customer's most recent purchase, F (Frequency) refers to the number of purchases made by the customer within a specific period, and M (Monetary) refers to the total purchase amount of the customer within a specific period. Calculate the values of R, F and M, assign values based on their rankings, where the a1 region is assigned a value of 1 (representing high level) and the a2 region a value of 0 (representing low level); both a1 and a2 are percentage ranking intervals. 3. Data Analysis: Users can be classified and graded according to the RFM values, specifically: High-value Customers (111), Key Development Customers (101), General Value Customers (110), General Development Customers (100), General Retention Customers (010), Potential Customers (000). 4. Data Application: Changes in R and F indicators can be used to infer user behavioral anomalies. Based on the probability of user churn, a user list can be generated. Combined with the analysis from the perspective of M (consumption amount), focus can be placed on users with high contribution and high churn risk, and targeted recall strategies can be formulated to recover more business opportunities in the most effective manner.
提供机构:
杭州展链科技有限公司
创建时间:
2023-10-26
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