Analysis of Studies on Applications and Challenges in Implementation of Big Data in the Public Administration

The big data – huge amount of data – era has begun and is redefining how
organizations deal with information. While the business sector has been
using and developing big data applications for nearly a decade, only
recently the public sector has begun to adopt this technology to gather
information and use it as a decision support tool. Few organizations have
so many advantages to harness the potential of the big data as the public
service agencies, because of a large amount of data they have access to.
However, due to the current theme, there is still a long way to go. Some
papers have presented ways in which governments are using big data to
better serve their citizens. Nevertheless, there is still much uncertainty
about the real possibility of improving government operations through this
technology. By analyzing the literature related to the topic, this paper
aims to present the areas of public administration that can take advantage
of the data analysis. In addition, raising the challenges and resilience
faced for the insertion of the big data in the public sector is also
important. In this way, we seek to understand how public organizations can
take advantage of the data that they have, to manage and improve the
efficiency and offer of public services to society. The results showed
that several organizations can modernize and improve their operations with
data analysis, but challenges need to be overcome. Therefore, the big data
presents itself as an important tool for the modernization of public
administration.