Most used sales channel among global consumers as of 2019

The majority of global consumers, 67 percent, shopped for most of their purchases from physical retail stores over the last twelve months as of 2019. The buy online, pickup in-store service, also known and click and collect, was used by 37 percent of respondents.

在全球消费者中，截至2019年，绝大多数消费者，即67%，在过去十二个月内的大部分购物需求均来自实体零售店。同时，使用线上购买、店内取货的服务，亦即众所周知的点击取货服务，有37%的受访者曾使用过。