electricsheepafrica/nigerian-telecom-customer-service-call-transcripts
收藏Hugging Face2025-10-05 更新2025-10-25 收录
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https://hf-mirror.com/datasets/electricsheepafrica/nigerian-telecom-customer-service-call-transcripts
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资源简介：
客户服务电话通话记录文本数据集，用于自然语言处理和情感分析。包含5万条记录，涵盖尼日利亚电信客户与客服人员的通话记录，数据集包含通话ID、时间戳、客户ID、运营商、通话时长、客户通话记录、客服人员ID、情感标签、问题是否解决和是否升级等字段。
Text transcripts of customer service calls for natural language processing and sentiment analysis. This dataset contains 50,000 records of customer service interactions in the Nigerian telecom context, including fields such as call ID, timestamp, customer ID, operator, call duration, customer transcript, agent ID, sentiment, issue resolution, and escalation.
提供机构：
electricsheepafrica
