Customer Service Quarterly KPI Underlying Data Q1 2017-18

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee.
It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the full level of email and webform contact across the council’s services.

本数据集提供了CSG客户服务报告性能背后的基础数据和量级，该数据每季度向绩效与合同管理委员会汇报。众所周知，所记录的电子邮件量并不能完全反映委员会接收到的总电子邮件数量，这一情况始终如此，并且其中包含了一些网页表单。这并不影响服务质量，但需要加以解决，以展示整个委员会服务范围内的电子邮件和网页表单联络的全面水平。