Flash Eurobarometer 28 (Managers)

Implemented quality control systems in industrial companies. Judgement
on the economic efficiency of these quality controls by managers
responsible in the company. Topics: position or function in company;
type and time of introduction of a quality assurance system or quality
management in the company of respondent; training time at introduction
of the system; quality standard (e.g. ISO 9000) of system used; most
important advantages of the quality system for company; systematic
costs-benefit analysis of quality control; profit gained from the
quality system; net profit or loss relative to company turnover;
quality system with or without certification; advantages and
disadvantages of certification; assessment of total costs of
certification of the quality system; importance of optimum organization
of quality management to improve the results a company; area of
business affiliation of the company; annual turnover; size of company;
business relations with companies in Asia.