Flash Eurobarometer 28 (Managers)

Implemented quality control systems in industrial companies. Judgement on the economic efficiency of these quality controls by managers responsible in the company. Topics: position or function in company; type and time of introduction of a quality assurance system or quality management in the company of respondent; training time at introduction of the system; quality standard (e.g. ISO 9000) of system used; most important advantages of the quality system for company; systematic costs-benefit analysis of quality control; profit gained from the quality system; net profit or loss relative to company turnover; quality system with or without certification; advantages and disadvantages of certification; assessment of total costs of certification of the quality system; importance of optimum organization of quality management to improve the results a company; area of business affiliation of the company; annual turnover; size of company; business relations with companies in Asia.