Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018

This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.

本调查揭示了2018年美国及全球范围内，消费者期望品牌或组织拥有在线自助服务支持门户的占比。调查期间，88%的美国受访者表示，他们期望品牌或组织具备自助服务支持门户。