Ervaringen van gebruikers met automatisering in de dienstensector 1985

Evaluation of impact of automation in service industries. Involvement with introduction of automation / additional skills / changes in work, working conditions, employment /...本研究针对服务业自动化所产生的影响开展评估，研究范畴涵盖自动化引入、额外技能需求、工作与工作环境变革、就业状况变化等相关内容。