Litter Bin - Request for Service

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Maintenance of garbage receptacles on public right of way. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据托管方：311数据集 更新说明：本数据集将进行高频更新，通常每月更新多次。 数据集描述：本数据集聚焦市政公共通行用地内的垃圾容器维护事项，收录了温莎市居民通过多渠道提交至温莎市311市民服务系统的用户发起的服务请求信息，提交渠道包括电话、电子邮件、在线自助服务、短信、移动应用及在线聊天。温莎市311系统负责管理本市各部门及分支机构的服务请求数据，因此本次数据集发布前，311系统已征询参与本次数据编制的各分支机构及相关领域专家的意见。本数据集从311客户请求管理系统中以电子方式提取生成。 数据准确性说明：本数据集仅涵盖温莎市部分服务事项，服务请求的数量与分布无法代表温莎市提供的全部服务范围。本数据集收录的服务请求均为用户在与311系统对接时，基于自身描述提交的诉求，但在请求处置流程中，可能会核实发现用户诉求无效或需要调整。例如，用户提交树木修剪申请，但经林业部门核查后发现该树木位于私人地块，应由物业业主自行负责维护。在对数据进行研判时，需结合所报告事项的城市属性与具体背景，例如植被密度、人口密度、基础设施资产使用年限、区划规划（zoning）及适用地方法规；同时需注意，同一事项可能收到多份报告，这会对分析结果产生影响。 字段说明： 1. 服务请求描述（Service Request Description）：311系统内生成的服务诉求文本字段，311系统将代为创建请求并转发至对应部门或分支机构进行处置。 2. 负责部门（Department）：文本字段，标明负责跟进该服务请求的部门或分支机构。 3. 提交渠道（Channel of Service）：文本字段，标明诉求接收渠道，包括电话、电子邮件、在线渠道、短信或在线聊天。 4. 创建时间（Created Date）：数值型字段，标明服务请求录入系统的日期与时间。 5. 街区编号（Block）：数值型字段，代表所报告服务请求的街区位置。若无市政登记地址，则该字段留空。 6. 街道名称（Street）：文本字段，提供所报告服务请求的街道位置信息。 7. 选区（Ward）：字母数字混合型字段，标明与所报告服务请求相关的行政选区。