Spotting the sludge: Behavioural audits to improve public services across countries
收藏Organisation for Economic Co-operation and Development2026-04-11 收录
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According to the 2021 OECD Trust Survey, a majority of citizens are satisfied with their government’s delivery of public services. However, they also think there is little chance of a service being improved if people complained. OECD countries have already committed to Building Trust and Reinforcing Democracy through a broad set of actions to...
