Share of travel/hospitality companies incorporating digitalization worldwide 2020

In 2020, executives in the global travel and hospitality industry were surveyed on whether their organization had an individual or team directly responsible for digital transformation. The majority of respondents, 27 percent, stated that their organization had a cross-functional team for digital transformation. Meanwhile, 16 percent of respondents, respectively, stated that they either had a third-party partner, such as a consultant or agency, or no one responsible for digital transformation.

于2020年，对全球旅游和酒店行业的决策者进行了调查，了解其组织是否设有个人或团队专门负责数字化转型。调查结果显示，大多数受访者，即27%，表示其组织拥有一支负责数字化转型的跨职能团队。与此同时，另有16%的受访者分别表示，他们要么拥有第三方合作伙伴，如顾问或代理，要么无人负责数字化转型。