AN ANALYSIS OF DETERMINANTS OF THE ADOPTION OF MOBILE HEALTH (MHEALTH)

ABSTRACT Given the increasing use of the Internet and mobile technologies, this study is pertinent as it seeks to analyze the factors that determine the adoption of Mobile Health (mHealth). To that end, the proposed conceptual model integrates the Unified Theory of Acceptance and Use of Technology (UTAUT2), Perceived Health Condition, eHealth Literacy and Perceived Health Competence as determinants of the adoption of mHealth. To answer the research questions, we used an online questionnaire administered to a non-probabilistic sample of Brazilian and Portuguese individuals who have or have not used mHealth. Data were analyzed using SPSS and SmartPLS3 software. The results indicate that adoption of mHealth is heavily impacted only by some UTAUT2 variables. The 'Performance Expectancy' dimension was found to heavily impact the adoption of mHealth among both users and non-users.

摘要：随着互联网与移动技术的应用日益普及，本研究旨在分析影响移动健康（Mobile Health，mHealth）采纳行为的相关因素，因此具备重要的研究价值。为此，本研究提出的概念模型整合了统一技术接受与使用理论2（Unified Theory of Acceptance and Use of Technology，UTAUT2）、感知健康状况、电子健康素养以及感知健康能力，将其作为移动健康采纳行为的核心决定因素。为解答研究问题，本研究采用在线问卷的方式，对曾使用或未使用过移动健康服务的巴西与葡萄牙个体组成的非概率样本开展调研。本研究使用SPSS（Statistical Product and Service Solutions）与SmartPLS3软件对采集到的数据进行分析。研究结果表明，仅部分UTAUT2变量会对移动健康的采纳行为产生显著影响。其中，绩效期望（Performance Expectancy）维度会对使用者与非使用者的移动健康采纳行为均产生显著影响。