Consumer attitudes toward chatbots in shopping experiences Australia 2022

According to a survey conducted among Australians who had used sales or support chatbots in the six months to November 2022, around three-quarters of those surveyed said a reason they liked using chatbots was that they provided around-the-clock support. Nonetheless, about 73 percent of the respondents expressed dissatisfaction when using chatbots as they are often unable to handle complex questions.

根据一项于2022年11月前六个月内使用销售或支持型聊天机器人的澳大利亚用户所进行的调查，约四分之三的受访者表示，他们喜欢使用聊天机器人的一个原因是其能够提供全天候的支持服务。然而，大约73%的受访者在使用聊天机器人时表达了不满，因为这些聊天机器人往往无法处理复杂的问题。