Survey of information, needs and use of services (SINUS), Nov-Dec, 1981

The purpose is to examine major problems encountered by persons of a non-English-speaking background, and their use and perception of services to assist with these problems. The survey was conducted with the aim of gaining information on a number of issues relevant to the Institute's Evaluation of Post-Arrival Programs and Services in conjunction with a 'Geographic Assessment of Service Providers (GASP)' (ADA No. 304) which surveyed the services available in the areas where SINUS respondents were interviewed. The two surveys taken together provide two perspectives on services: that of selected groups of migrant clients and that of service providers. Topics covered include: knowledge, use and evaluation of services (TIS, Ombudsman, Family Counsellors at Family Courts, and Legal Aid Services); post-arrival difficulties; hostel residence; health; language services (interpreter and translator); ethnic radio; English language lessons; child care; employment (occupational health and unions); social contacts; and, awareness and use of specific local services (Community Settlement Centre, MRC, Migrant Advisory Service, CAB, DIEA, and Welfare Workers). Background information includes age, sex, education, marital status, country of birth, arrival date in Australia, income, car ownership, family composition, English language skill, and availability of public transport.