Quality of service survey year 2022 - Requests for birth certificates

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting birth certificates, activated from the second half of November 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. The survey on the online service for requesting birth certificates ended on 29 December 2022. (*) closed questions only