The Impact of Corporate Digital Responsibility on Ethical Outcomes: Psychological Mechanisms and Boundary Conditions

This research investigates the impact of Corporate Digital Responsibility (CDR) on ethical outcomes, including its psychological mechanisms and boundary conditions. Across two experimental studies and one online survey conducted in multiple service contexts, this work demonstrates that CDR enhances customers’ ethical perceptions. Moreover, the overall perception of fairness mediates this relationship. We further show that justice orientation positively moderates the relationships among CDR, overall perception of fairness, and perceived corporate ethicality. Data from the three empirical studies are presented.