Phone Queue Metrics
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资源简介：
The city has multiple contact centres that take advantage of the city's Cisco UCCX phone system and CUIC for reporting on UCCX data. UCCX keeps a record of typical call centre metrics that provide insight into the operations of these contact centres. This dataset contains the full suite of queue metrics for all of the phone queues at the city by day.
提供机构：
City of Kitchener创建时间：
2019-08-15
