Finnish Local Government 2004: Municipalities as Working Communities 1999

A self-reported survey of working conditions, job satisfaction, workplace relations and services in Finnish municipalities. Respondents were asked to what extent they agreed with statements relating to municipal services: importance of municipal services to citizen equality, their effectiveness compared to private services, the management, competitive tendering and privatization of public services etc. Degree of stress in respondents' job, changes in working pace, work load, wage level, nature of the job and career prospects were charted. Respondents were asked about job independence, degree of information on planned or decided changes in the work, support from the management or fellow employees. Attitudes towards client feedback and demands were investigated. The survey carried a set of statements relating to the respondent's working community and workplace relations. Workplace conflicts and the ways of dealing with them, relations with the superiors and the characteristics and methods of the managers were examined. Some questions pertained to productivity, work motivation and methods for improving motivation. Competence and skills required by the respondent's job and job-related training were charted. Respondents evaluated the managers of their own sector with the help of paired concepts (for example enterprising vs. obstructing, co-operative vs. creates conflicts), rated the significance of certain factors causing productivity problems in their community and evaluated how good or bad the services of different sectors were in their own municipality. One question covered which issues should be included in the local bargaining between the municipality and trade unions. Background variables included the municipality where the respondent works, the respondent's workplace, job title, sex, year of birth, trade union membership, type of contract and whether the respondent held a managerial or supervisory position.

一项关于芬兰市政工作条件、职业满意度、职场关系及服务设施的自我报告调查。受访者被询问对市政服务相关陈述的认同程度，包括市政服务对公民平等的重要性、与私人服务相比的有效性、公共服务的管理、竞争性招标及私有化等。调查记录了受访者工作压力的程度、工作节奏的变化、工作负荷、工资水平、工作性质及职业前景。受访者还被询问关于工作独立性、对计划或决定的工作变化的了解程度、来自管理层或同事的支持。调查还探讨了客户反馈和需求的态度。调查包含一系列与受访者工作社区和职场关系相关的陈述。调查考察了职场冲突及其处理方式、与上级的关系、管理者的特征及管理方法。一些问题涉及生产效率、工作动机及提高动机的方法。调查还记录了受访者工作所需的技能和与工作相关的培训。受访者通过成对概念（例如进取与阻碍、合作与制造冲突）评估了其所在部门的经理，评估了导致其社区生产效率问题的某些因素的重要性，并评估了其所在市不同部门的服务质量。一个问题涉及哪些问题应包含在市政与工会之间的地方谈判中。背景变量包括受访者工作的市政、工作场所、职位名称、性别、出生年份、工会会员资格、合同类型以及受访者是否担任管理或监督职位。