Helpdesk

This dataset contains events from a ticketing management process of the help desk of an Italian software company. The process consists of 9 activities, and all cases start with the insertion of a new ticket into the ticketing management system. Each case ends when the issue is resolved and the ticket is closed. This log contains 3804 process instances (a.k.a "cases") and 13710 events

本数据集收录了某意大利软件公司服务台工单管理流程的相关事件。该流程共包含9项活动，所有流程实例均以向工单管理系统（ticketing management system）录入新工单作为起始步骤。当对应问题得到解决且工单被关闭时，该流程实例即宣告结束。本事件日志共包含3804个流程实例（亦称“案例”）以及13710条事件。

搜集汇总

背景与挑战

背景概述

Helpdesk数据集包含意大利软件公司帮助台的票务管理流程事件，涵盖3804个流程实例和13710个事件，适用于业务流程分析和序列学习研究。