Distribution of item responses and reliability of multi-item constructs.

SD indicates standard deviation; α indicates Cronbach’s alpha coefficient.aIn the 12 months prior to survey completion, a total of 36 participants had not called the clinic, 128 participants did not drive to clinic, 90 participants did not use the clinic pharmacy, and 180 participants had not seen the social worker.b1 = very hard, 2 = somewhat hard, 3 = somewhat easy, 4 = very easy.c1 = poor, 2 = fair, 3 = good, 4 = very good, 5 = excellent.d1 = definitely no, 2 = probably no, 3 = not sure, 4 = probably yes, 5 = definitely yes.e1 = I do not trust my HIV provider → 10 = I trust my HIV provider completely.f1 = completely dissatisfied, 2 = mostly dissatisfied; 3 = somewhat dissatisfied, 4 = mixed feelings, 5 = somewhat satisfied, 6 = mostly satisfied, 7 = completely satisfied.g1 = definitely yes, 2 = probably yes, 3 = not sure, 4 = probably no, 5 = definitely no.