Needs in English skills of non-teaching employees at the faculty of medicine in a Thai university

This study investigated the English language needs of non-teaching employees at the Faculty of Medicine in a Thai university. A total of 111 participants from 11 departments completed a questionnaire consisting of close-ended and open-ended questions. The data were processed using Microsoft Excel to calculate frequencies, percentages, means, and standard deviations. The results indicated that there was a moderate level of necessity for using English skills at work. Listening skills were identified as the most necessary, followed by reading, writing, and speaking skills. The participants emphasized the necessity of understanding English vocabulary, reading various English media, writing academic English, and conversing with foreign students. Moreover, the study also highlighted department-specific variations in English skill needs, with General Administration ranking as the most necessary department for English skills, particularly in writing. Other departments emphasized the necessity of reading or listening skills. The findings of this study can be used to develop targeted language programs and training initiatives to enhance the English proficiency and effectiveness of non-teaching employees in an academic organization.