Better Identifying and Addressing Diverse Issues in mHealth and Emerging Apps

mHealth and emerging apps are significantly important and should be accessible to everyone regardless of their age, gender, culture, etc. since they are improving and saving lives. After extracting, translating, analysing, and classifying over 6 million user reviews of these apps into different aspects, we were able to identify and better understand the wide variety of significant issues and problems that mHealth and emerging app users have reported in their user reviews. We developed some analysis and recommendation tools to assist mHealth and emerging app developers and designers in foreseeing and avoiding software and design issues before releasing their apps to mobile users.