Keeping of Animals Service Requests

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Number and/or restricted animals in violation of bylaw. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online or text. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 数据更新说明：本数据集将高频更新，通常每月多次更新。 数据集描述：本数据集收录违反地方法规（bylaw）的受限制动物（restricted animals）数量及相关信息。本数据集包含温莎市（City of Windsor）311系统中，通过电话、邮件、线上自助服务、短信、移动应用、在线聊天等多渠道接收的用户发起的服务请求数据。311负责管理温莎市各部门及分区的服务请求数据，因此本批次数据发布前，311已征询参与部门及相关领域专家的审核意见。本数据集从311客户请求管理系统以电子方式提取得到。 数据准确性说明：本数据集仅涵盖温莎市部分服务范畴，服务请求的数量与位置无法代表温莎市提供的全部服务范围。本数据集收录的服务请求均为用户在与311接洽时，基于自身当时提供的描述发起的请求。但在请求处置流程中，可能会核实用户请求无效或需调整，例如用户提出树木修剪请求，但经林业部门核查后发现该树木位于私人地块，应由物业所有人负责维护。在使用本数据集时，需考虑所报告问题的城市属性与背景，例如植被密度、人口密度、基础设施资产年限、分区规划及适用的地方法规；同时需注意，同一问题可能收到多份报告，这会对分析结果产生影响。 数据字段说明： 服务请求描述：311系统内创建的服务请求文本字段，311将代表用户创建请求并转发至对应部门或分区进行处置。 负责部门：文本字段，标明负责跟进该服务请求的部门或分区。 服务渠道：文本字段，标明接收咨询的渠道，包括电话、邮件、线上渠道或短信。 创建日期：数值型字段，用于记录服务请求录入系统的日期与时间。 街区（Block）：数值型字段，标识所报告服务请求的街区位置。若无市政地址，则该字段留空。 街道：文本字段，提供所报告服务请求的街道名称位置。 选区（Ward）：字母数字混合型字段，标明与所报告服务请求相关的政治选区信息。