Website navigation: Access to online resources to determine eligibility for augmentative & alternative communication (AAC) technology in Canada

Alternative and augmentative communication (AAC) systems enable interaction by persons with speech impairments, yet access to these devices is limited. In 2019, the Government of Canada introduced “The Accessible Canada Act” to reduce barriers. Availability of information online about AAC systems can reduce barriers to many Canadians who have difficulty attending in-person appointments. While Ontario’s Assistive Device Program has been reviewed, other government-funded and charitable organizations across Canada have not been assessed for readability and accessibility. This research aims to evaluate the websites of organizations across Canada that provide AAC technology access, either through equipment loans or financial assistance programs. Forty-three eligible organizations were identified. Web Content Accessibility Guidelines scores (A, AA, and AAA) and four readability scores (Flesch Kincaid Reading Ease, Flesch Kincaid Grade Level, Gunning Fog, and age range) for each website were determined. Thirteen of 43 sites scored below the recommended standard of 75 for WCAG score, and Flesch Kincaid Reading Ease score indicated 86% were more difficult to read than standard recommendations for web content. To enhance equity in AAC device access, online availability of information and forms of government programs and charitable organizations must be easily understood and barrier-free.