Service quality survey August 2020 - Online appointments

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online booking service for appointments with the offices of the Municipality of Milan, activated from the second half of July 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)).

The questionnaire can be completed online by the user after making the reservation and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the booking.

The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete.

(*) closed questions only