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http://doi.org/10.17632/9gmrmkyrgt.1
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1. Abstract
1.1 Purpose –
This study presents an extensive survey of current specially abled employees working in hotels,
this study helps in identifying the areas in hotels for placements of them also the difficulties encountered
and policies, facilities provided for current working specially abled employees.
1.2 Design/methodology/approach –
Questionnaire was used for data collection. The information was collected through interview technique.
The questionnaires were prepared one for the specially abled people already working in hotel industry
and another for the co-workers of the organizations where the specially abled person is employed. The
questionnaires for the specially abled employees are regarding the information of their working abilities
and their opinions. The questionnaires for co-workers of the organizations are regarding the compatibility
of their work experience with the specially abled employees. Random sample selection method has been
used for selecting the samples.
The following samples were selected for the study: -
a) The specially abled people already working in hotels, restaurants, cafes and road side food venders.
b) The co-workers of the organizations where the specially abled person is already employed.
Secondary data considered of detailed literature search by referring various books, journals, articles and
internet. A review of previous related research of specially abled employability in hotel industry was
referred to gather secondary data.
1.3 Findings –
The results indicate that people with disabilities experience difficulties in their interactions with their
physical environment. The difficulties are often disability-specific, yet in some cases participants with
diverse disabilities had common difficulties. Blind people relayed feeling unsafe in the hotel public areas
as well as in the room. Around 20 percent of country’s population is specially abled of which only 5-6
percent are employed in hotel industry.
1.4 Practical implications –
The scope of the specially abled people is not just limited working just in handloom, handicrafts as there
is a lot of scope in hotel industry and catering services. Proper knowledge of the surrounding is needed
for efficient working.
1.5 Originality/value –
In this research currently many organisations provide employment to specially abled people like – Mirchi
and Mime, ITC LTD., CCD, Taj etc. This study researches about different policies provided to these
specially abled employees, by including these policies enhances the brand image and leaves an impact
on the society.
1.6 Keywords- Tourism and hospitality, specially abled employees, hotels, restaurants, cafes and
road side food vender literature analysis.
{'1. Abstract': {'1.1 Purpose': '本研究对当前在酒店行业工作的残疾员工进行了广泛的调查,旨在识别适合他们安置的酒店区域,以及他们在工作中遇到的困难以及为当前工作的残疾员工提供的政策和设施。', '1.2 Design/methodology/approach': '本研究采用问卷调查的方式进行数据收集。信息通过访谈技巧收集。问卷分为两份,一份是为已在酒店行业工作的残疾员工设计的,另一份是为残疾员工所在组织的同事设计的。残疾员工的问卷涉及他们的工作能力和观点。组织同事的问卷涉及他们的工作经验与残疾员工的兼容性。采用随机抽样方法选择样本。', '1.3 Findings': '研究结果指出,残疾人在与物理环境的互动中遇到了困难。这些困难往往是特定于残疾的,但在某些情况下,具有不同残疾的参与者面临了共同的困难。盲人表示在酒店公共区域以及客房中感到不安全。该国人口中有约20%的残疾人,其中只有5-6%在酒店行业就业。', '1.4 Practical implications': '残疾人员的活动范围不仅限于手工编织和手工艺品,在酒店行业和餐饮服务领域有着广阔的空间。为了高效工作,需要具备对周围环境的充分了解。', '1.5 Originality/value': '在本研究中,许多组织如Mirchi和Mime、ITC LTD.、CCD、Taj等目前为残疾人员提供就业机会。本研究针对这些残疾员工提供的不同政策进行研究,包括这些政策可以提升品牌形象并对社会产生积极影响。', '1.6 Keywords': '旅游与酒店业,残疾员工,酒店,餐厅,咖啡馆和路边食品摊贩文献分析'}}
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