Townsville City Council Call Centre Volumes and Response Rates

Name: Townsville City Council Call Centre Volumes and Response Rates
Creator: data.gov.au
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Research Data Australia2025-12-20 收录

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Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).\r\n\r\nThe number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.

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data.gov.au