The Electronic System of the Citizen Information Service (e-SIC) and its contribution to transparency: a management experience at a federal university

Abstract The objective of this study was to analyze how the Electronic System of the Citizen Information Service (e-SIC) contributes to transparency in a federal university, meeting the requirements of the Law on Access to Information (LAI). For this, it was investigated, in an exploratory way, through documents and semi-structured interviews with managers of the institution's strategic level. The analysis model was constructed from LAI and consists of 3 (three) dimensions (Responsibilities, Content and dissemination, Means and mechanisms) with 19 components. The main results indicate that the dimensions of Responsibility and Content and dissemination were those that received the most contribution of e-SIC to the increase of public transparency. The managers understood the relevance of the e-SIC to the construction of transparency, contributing to the accessibility of information and deadlines of return to the manifestations registered in the system, placing the aforementioned university as an institution that is in the process of consolidating the practices of access to information . However, despite the advances made, it is still possible to envisage bottlenecks that prevent the full definition of transparency.