Rethinking e‑Government Services: User-Centred Approaches
收藏Organisation for Economic Co-operation and Development2026-04-04 收录
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https://www.oecd.org/en/publications/rethinking-e-government-services_9789264059412-en.html
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The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
