BASE 156

The Portal 156 is the main tool of communication and solicitation between the city hall and the citizens. Through telephone, presential or digital solicitations, the population can request several types of services, from repairs of potholes to social assistance to homeless people. The applications opened by citizens must contain characteristics such as location, subject and district.The 156 dataset currently has approximately 1.9 million requests divided in completed and pending for conclusion. Some analysis will be performed based on these requests in order to understand how they are distributed in the city of São Paulo, trying to establish a relationship between the spatial location of the districts, the categories of requests and the service level agreement (SLA), which is the time between the opening and the conclusion of a request.A central question is raised in this study:1) Do Regional Halls with a bigger population have morerequests?2) Is there priority for requests based on the location or thetype of request