English Interview Transcripts (Final)

Digital transformation stands as a significant business revolution, heralding a new economic paradigm that reshapes industry structures, stakeholder interactions, and competitive dynamics. In today’s volatility, uncertainty, complexity, and ambiguity (VUCA) business environments, exacerbated by technological shifts and global competition, digital transformation offers extensive industry-spanning opportunities. Nevertheless, despite a growing digital transformation trend, numerous firms still encounter challenges in effectively achieving digital transformation into their business operations at scale. This thesis aims to empirically delve into the complex interaction between important building blocks and factors associated with each building block in realising digital transformation. The thesis provides several invaluable theoretical contributions surrounding seven building blocks (i.e. use of digital technologies, motivations, strategic responses, changes in value creation paths, enablers, barriers and business performance) intertwined in realising digital transformation. This study also delves into theoretical contributions related to the factors associated with each of these building blocks. From practical perspectives, the thesis provides guidance for the managers in manufacturing industry seeking to realise digital transformation for their firms. By understanding key building blocks—motivations, use of digital technologies, enablers, challenges and so forth—and related factors (e.g. advanced data availability, cloud ERP, artificial intelligence, top management support, resistance to change and so forth), managers can proactively address specific requirements, organise resources and address challenges for successful digital transformation in their firms, thereby gaining competitive advantage and growth. From policy standpoints, the thesis provides multiple guidelines to the policymakers engaged in digital transformation of Vietnam’s manufacturing sector. The study also aligns with the United Nations Sustainable Development Goals (SDGs), particularly SDG-8 (Decent Work and Economic Growth) and SDG-9 (Industry, Innovation and Infrastructure). By promoting digital practices, firms can contribute to fostering innovation, bolstering decent work and economic work, and building sustainable infrastructure in a VUCA world.

数字化转型作为一场重大的商业革命，标志着一种新经济范式的发展，重塑了产业结构、利益相关者的互动和竞争动态。在当前充满波动、不确定性、复杂性和模糊性（VUCA）的商业环境中，加之技术变革和全球竞争的加剧，数字化转型提供了广泛跨越产业的机会。尽管数字化转型趋势日益增长，但众多企业仍然面临在业务运营中实现规模化数字化转型的挑战。本论文旨在实证研究实现数字化转型过程中重要构建模块及其相关因素之间的复杂相互作用。论文围绕七个构建模块（即数字技术的应用、动机、战略反应、价值创造路径的变化、促进因素、障碍和业务绩效）提供了关于实现数字化转型的多方面理论贡献。此外，本研究还深入探讨了与这些构建模块相关的因素。从实践角度出发，本论文为寻求实现企业数字化转型的制造业管理者提供了指导。通过理解关键构建模块——如动机、数字技术的应用、促进因素、挑战等——及其相关因素（例如高级数据可用性、云ERP、人工智能、高层管理支持、变革阻力等），管理者能够主动解决具体需求，组织资源，应对挑战，从而在他们的企业中实现成功的数字化转型，进而获得竞争优势和增长。从政策角度出发，本论文为参与越南制造业数字化转型政策制定的决策者提供了多条指导方针。该研究也与联合国可持续发展目标（SDGs）相一致，尤其是SDG-8（体面的工作和经济增长）和SDG-9（产业、创新和基础设施）。通过推广数字实践，企业可以促进创新、加强体面的工作和经济工作，并在VUCA世界中构建可持续的基础设施。