The COVID-19 pandemic: second report

This report follows on from the report we published last year entitled 2020 hindsight: the first 12 months of the COVID-19 pandemic.\r\nOur aim has been to look back on the second year of the pandemic and\r\nprovide an account of what we have seen, again primarily through the lens of the complaints we received from individuals about the actions taken by NSW Government agencies.\n\n**Note:** This resource was originally published on opengov.nsw.gov.au. The OpenGov website has been retired. If you have any questions, please contact the Agency Services team at [e-mail]\n\n**Agency**\n \n- New South Wales Ombudsman\n