Loyalty rate of retail banks in Russia 2016-2020
收藏www.statista.com2022-05-12 更新2025-03-23 收录
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https://www.statista.com/statistics/1192109/customer-loyalty-rate-of-banks-in-russia/
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Net Promoter Score, which is the difference between the share of "promoter" and "critic" customers of the main banking service providers in Russia, has displayed a negative trend over the given period. As of October 2020, the indicator was measured at 1.3 points, having dropped from 43 points reported in 2016. The loyalty of Russian customers to their main bank has been dropping year-over-year.
俄罗斯主要银行服务提供商的净推荐值（Net Promoter Score，简称NPS）在所考察的时段内呈现出下降趋势。截至2020年10月，该指标已降至1.3分，较2016年报告的43分有所下降。俄罗斯客户对其主要银行的忠诚度逐年递减。
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