Eurobarometer 54.0 (Oct-Nov 2000)

The major topics are:
1. Euro
2. Financial services
3. Computer and communication technologies.
Topics:
1. Euro:
nationality of respondent;
assessment of personal extent to which informed about the Euro;
personal interest in the Euro;
use of the Euro up to now in payments domestically and abroad;
attitude to the Euro (scale);
convenience of the Euro with dual pricing;
financial investments and purchase of stocks in Euro;
bank account in Euro and intent to convert;
rough estimate of the prices of selected goods of daily need
in Euro (knowledge test of conversion rate);
expected problems in conversion to the Euro (scale).
2. Financial services:
attitude to and trust in banks and insurance companies (scale);
experiences with financial services;
adequate consumer protection laws in the country;
EU-wide equalization of consumer protection laws;
judgement on existing and needed consumer protection
in telephone banking and Internet banking;
consumer protection with new technologies;
obstacles to the use of European financial services;
preferred manner of payment with larger acquisitions
in one's own and another EU country;
payments by credit card for telephone or Internet purchases;
willingness to use electronic cash for smaller purchases
in one's country and abroad;
use of financial services;
current mortgages and credits;
bank account possession with and without possibility to use check card;
possession of check book, credit card and bank card.
3. Computer and communication technologies:
computer use at work and at home;
type of computer use;
acquisition of computer qualifications and reasons for this;
type of qualifications;
importance of computer knowledge;
exercise of telework;
effects of the telework;
assessment of the importance of computer use;
Internet use and E-mail use at home or at work or in training;
effects of e-mail and Internet on one's own work.
The following question was not posed in Germany, Austria and the Netherlands:
knowledge about the mark of quality for exact conversion into Euro.
The following question was not posed in Denmark, Sweden and the United Kingdom:
knowledge about the conversion rate of the national currency to the Euro.
Demography:
occupation;
age;
size of household;
children under 15 years old in household;
household income;
sex.
Also encoded was:
date of interview;
start of interview;
length of interview;
presence of further persons during interview;
cooperation of respondent;
city size;
possession of a telephone;
region.