Real Dataset From Broadband Customers of a Brazilian Telecom Operator

This dataset includes information from broadband users of a telecom operator located in Brazil.

It includes modem parameters extracted from the operator's Network Management System (NMS) and customer complaint information extracted from the operators' CRM. The modem is an Optical Network Terminal (ONT), located in customer premises, responsible for providing Wi-Fi for the customer, and is the terminal for the optical fiber in a Gigabit Passive Optical Network (GPON)Collection Date: January/23 to June/23

The modem data was collected for six (6) months for a set of specific customers. At the end of the period, data from this set of customers were collected using the Customer Relationship Management (CRM) system. If the customer complained during that period, we filtered the modem parameters on the day of the last complaint. If the customer has not complained within the period, we use the parameters from the last parameter collection from its modem.

The file contains raw data in Comma-Separated Values (CSV) format using UTF-8 encoding and has a set of different parameters.

"Customer ID" - A unique ID for the customer in the dataset. The customer's personal information was anonymized."Latency" - Value of the latency the user is experiencing. Latency is the time it takes for data to get from one network point to another."Jitter" - Value of the jitter (variation in latency) the user is experiencing."Packet Loss" - The percentage (%) of packets lost during the transmission"Channel2_quality" - The Quality of the customer's 2.4GHz channel, rated on a scale of 1 to 5 by the modem"Channel5_quality" - The Quality of the customer's 5GHz channel, rated on a scale of 1 to 5 by the modem"N distant devices" - The Number of devices far from the modem (more than 10 m)"CRM_Complaint?" - Indicates whether the user complains (value = 1) about its broadband experience or not (value = 0).