Global spending on market research services in 2022, by survey type

In 2022, around 16 percent of the global spending made on market research was directed to CRM systems (customer satisfaction) surveys. In the same year, a further 12.4 percent of this spending was absorbed by user experience survey services.

于2022年，全球市场研究投入中约有16%被用于客户满意度调查的CRM系统，同年，另有12.4%的该部分支出被用户体验调查服务所吸纳。