National Rail Passenger Survey

We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) - a network-wide picture of passengers' satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

Passengers' overall satisfaction, overall satisfaction with the train and station, and satisfaction with 33 specific aspects of service can, therefore, be compared over time.

For more information please see the explanatory notes and licensing information below.

本机构每年对超过5万名乘客进行咨询，以编制国家铁路乘客调查（NRPS），该调查描绘了乘客对铁路旅行满意度的全网图景。乘客对列车服务意见的收集每年进行两次，样本来自代表性旅程。因此，乘客的整体满意度、对列车和车站的整体满意度，以及对服务33个具体方面的满意度可以随时间进行比较。更多详细信息，请参阅以下说明性注释和许可信息。