Branch banking usage in the U.S. 2019-2024, by quarter

Branch banking usage decreased overall between 2019 and 2024 but remained relatively high among bank account holders in the United States. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters in person in a branch was 46 percent in the second quarter of 2024, seven percentage points less than in the first half of 2019. Branch banking usage dropped rather notably in 2019 and 2020 but remained stable since then. While the popularity of branch banking dropped, mobile banking usage increased during the same period.

2019年至2024年间，分支银行业务的使用整体呈下降趋势，但美国银行账户持有者中的使用率仍相对较高。根据Statista的消费洞察数据，截至2024年第二季度，通过分支网点亲自处理银行业务的银行账户持有者比例仅为46%，较2019年上半年下降了7个百分点。2019年和2020年间，分支银行业务的使用率显著下降，但自此以来保持稳定。尽管分支银行业务的受欢迎程度有所下降，但同期移动银行业务的使用率却有所上升。