Replication Data for: Hyun, Christopher, Post, Alison E., and Isha Ray. 2017. "Frontline Worker Compliance with Transparency Reforms: Barriers Posed by Family and Financial Responsibilities." Governance. DOI: 10.1111/gove.12268.

Paper abstract: Significant development funding is channeled into informational interventions intended to improve the quality of public services. Such “transparency fixes” often depend upon the cooperation of frontline workers who produce and disseminate information for citizens. In this paper, we study frontline worker compliance with a transparency intervention in Bangalore’s water sector, providing one of the first multi- method companion studies to a field experiment. Based on ethnographic observation and analysis of an original dataset, we find that it is essential to understand how workers prioritize new responsibilities relative to longstanding ones. Worker perceptions of the “core” job can be sticky—especially when constantly reaffirmed through interactions with citizens. For workers whose family responsibilities take time away from their positions, new tasks are even more neglected. While the street-level bureaucracy and principal agent literatures emphasize how personal characteristics influence compliance, our findings highlight the importance of financial and familial circumstances. Additional notes: This project was funded by the Development Impact Laboratory, Blum Center for Developing Economies, U.C. Berkeley (USAID Cooperative Agreement AID-OAA-A- 13- 00002) and through a pre-dissertation grant from the Institute for International Studies, U.C. Berkeley.