KEU Customer impact surveys 2001

At the establishment of the Norwegian Business and Regional Development Fund (SND), emphasis was placed on developing a goal- and result-reporting system that could help the new institution develop in a unified manner. After thorough work, a system was implemented in 1994 that would measure both effects, activity, and productivity. This system basically covered all the measures SND administered. For each vintage, a pre-survey is conducted one year after the service was provided, in addition to a post-survey four years later. For the measure year 2001, Nordlandsforskning conducted an evaluation survey in 2002, in addition to a post-survey in 2005.

The survey covers the following areas:

1. General information about the project seeking support
2. Actors and factors of significance for the initiation/implementation of the project
3. Distinguishing between SND-financed and self-financed projects
4. The significance of SND for the project
5. Status and expectations for the project/initiative/establishment
6. Perceptions of SND's guidance
7. The company's situation in relation to others in the same industry
8. The company's goals and other operations
9. Development of networks and collaborative relationships
10. Facts/background about the company
11. Questions related to the signed IFU/OFU contract

SND measures are divided into various measure groups. These include low-risk loans, nationwide risk loans, district-oriented risk loans, nationwide development grants, district development grants, start-up grants, OFU/IFU, basic financing for the fishing fleet, loans for agriculture, and rural development funds. The survey was sent to companies based on the measure group they belong to. For the pre-survey, five different forms were sent out: a basic form (applicable to groups consisting of recipients of risk loans and grants), a form for recipients of basic financing for the fishing fleet, a form for the OFU/IFU group, a form for start-up grant recipients, and a form for recipients of agriculture loans and rural development grants. For the post-survey, three forms were sent out (the OFU/IFU group and recipients of basic financing for the fishing fleet are included in the basic form).

The Norwegian Business and Regional Development Fund was established based on the Norwegian Parliament's handling of the government's legislative proposal in Ot.prp. nr. 57 (1991-92) and was established with effect from July 3, 1992. At the same time, the former institutions, the District Development Fund, the Small Business Fund, and the Industry Fund, were dissolved, and their activities were taken up by the new statutory company. From the same time, Industribanken AS was dissolved.