Number of customers/subscribers at T-Mobile in the U.S. 2018-2023, by quarter

In the fourth quarter of 2023, T-Mobile provided services to over a total of 119 million customers. The company saw a large increase in subscriber numbers from the first quarter of 2020 to the second, driven by the merger of T-Mobile and Sprint in April 2020. T-Mobile subscriber baseT-Mobile's subscriber base can now be broken down into two customer categories: branded postpaid customers and branded prepaid customers. The majority of T-Mobile's subscribers are postpaid customers, making up approximately 80 percent of the company’s customer base. Customer satisfactionT-Mobile US currently has the highest customer satisfaction rate amongst wireless service providers in the United States according to the ACSI customer satisfaction index. Additionally, T-Mobile's churn rate was reported at 0.9 percent in the third quarter of 2023.

于2023年第四季度，T-Mobile（美国电信公司）为超过1.19亿用户提供服务。自2020年第一季度至第二季度，该公司用户数量大幅增长，这一增长主要得益于2020年4月T-Mobile与Sprint的合并。T-Mobile的用户群体可细分为两大类：品牌后付费用户和品牌预付费用户。在T-Mobile的用户中，后付费用户占据了绝大多数，约占公司客户总数的80%。客户满意度方面，根据ACSI（美国消费者满意度指数）的评估，T-Mobile US目前在美国无线服务提供商中拥有最高的客户满意度。此外，2023年第三季度报告显示，T-Mobile的流失率（ churn rate）为0.9%。