Services design process at the ADA University Library

Services design process, as well as, design thinking principles and methods are the most discussed trends in modern librarianship. It is important to take into consideration specifications and requirements of each library type when setting strategies for services design, mapping, planning and implementing it in a broad scale. ADA University Library renders library and information services to internal and external customers with its rich print and electronic resources, and as well as comfortable academic environment and cutting-edge technologies. The poster presentation describes with graphical, photographical, textual explanations the steps of launching efficient and user-centered library instructional service, preparation of which encompassed identifying community, identifying their needs, expectations, feelings; analyzing user experiences and based on the results, finding ways to integrate improvements into the library services; identifying the necessary resources, key processes and indicators to evaluate the objectives and partners with whom the Library collaborates.