Amtrak On-Time Performance

Customer on-time performance is the percentage of customers who arrive at their detraining stations on time. An Acela train is late when it arrives at a station more than 10 minutes after its scheduled time; a Northeast Regional or State-Supported train is late when it arrives more than 15 minutes after its scheduled time. For years before FY 2018, on-time performance is the percentage of total train arrivals on-time at each station, with every arrival weighted equally. Amtrak reports system performance in monthly Host Railroad Reports.