World Bank Country Survey 2012 - Afghanistan, Albania, Albania, United Arab Emirates, Argentina, Argentina, Australia, Austria, Burundi, Belgium, Benin, Bulgaria, Bulgaria, Brazi...

Abstract
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In an environment where the Bank must demonstrate its impact and value, it is critical that the institution collects and tracks empirical data on how its work is perceived by clients, partners and other stakeholders in our client countries.

The Country Opinion Survey Program was scaled up in order to:
- Annually assess perceptions of the World Bank among key stakeholders in a representative sample of client countries;
- Track these opinions over time, representative of: regions, stakeholders, country lending levels, country income/size levels, etc.
- Inform strategy and decision making: apply findings to challenges to ensure real time response at several levels: corporate, regional, country
- Obtain systematic feedback from stakeholders regarding:
• The general environment in their country;
• Value of the World Bank in their country;
• World Bank's presence (work, relationships, etc.);
• World Bank's future role in their country.
- Create a feedback loop that allows data to be shared with stakeholders.

Geographic coverage
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The data from the 29 country surveys were combined in this review. Although individual countries are not specified, each country was designated as part of a particular region: Africa (AFR), East Asia (EAP), Europe/Central Asia (ECA), Latin America (LAC), Middle East/North Africa (MNA), and South Asia (SAR).

Analysis unit
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Client Country

Kind of data
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Sample survey data [ssd]

Sampling procedure
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In FY 2012 (July 2011 to July 1, 2012), 15,029 stakeholders of the World Bank in 29 different countries were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. Participants in these surveys were drawn from among senior government officials (from the office of the Prime Minister, President, Minister, Parliamentarian; i.e., elected officials), staff of ministries (employees of ministries, ministerial departments, or implementation agencies, and government officials; i.e., non-elected government officials, and those attached to agencies implementing Bank-supported projects), consultants/contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff, bilateral and multilateral agency staff, private sector organizations, private foundations; the financial sector/private banks; non-government organizations (NGOs, including CBOs), the media, independent government institutions (e.g., regulatory agencies, central banks), trade unions, faith-based groups, members of academia or research institutes, and members of the judiciary.

Mode of data collection
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Mail Questionnaire [mail]

Research instrument
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The Questionnaire consists of the following sections:

A. General Issues facing a country:
Respondents were asked to indicate whether the country is headed in the right direction, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in the country.

B. Overall Attitudes toward the World Bank:
Respondents were asked to rate their familiarity with the World Bank, the Bank's effectiveness in the country, the extent to which the Bank meets the country's needs for knowledge services and financial instruments, and the extent to which the Bank should seek or does seek to influence the global development agenda. Respondents were also asked to rate their agreement with various statements regarding the Bank's work and the extent to which the Bank is an effective development partner. Furthermore, respondents were asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank's greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in the country, with which groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts.

C. World Bank Effectiveness and Results:
Respondents were asked to rate the extent to which the Bank's work helps achieve sustainable development results in the country, and the Bank's level of effectiveness across thirty-five development areas, such as economic growth, public sector governance, basic infrastructure, social protection, and others.

D. The World Bank's Knowledge:
Respondents were asked to indicate the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank's knowledge/research, including how significant of a contribution it makes to development results, its technical quality, and the Bank's effectiveness at providing linkage to non-Bank expertise.

E. Working with the World Bank:
Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank's "Safeguard Policy" requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, and increasing the country's institutional capacity.

F. The Future Role of the World Bank in the country:
Respondents were asked to rate how significant a role the Bank should play in the country's development in the near future, and to indicate what the Bank should do to make itself of greater value in the country.

G. Communication and Information Sharing:
Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, their access to the Internet, and their usage and evaluation of the Bank's websites. Respondents were asked about their awareness of the Bank's Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank's Open Data policy. Respondents were also asked to indicate their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in the country, and their geographic location.

Response rate
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A total of 7,142 stakeholders (48% response rate) participated and are part of this review.

{'Abstract': '在银行必须展示其影响和价值的环境中，机构收集和追踪其工作如何被客户、合作伙伴及其他利益相关者在我方客户国感知的实证数据至关重要。

国家意见调查计划得以扩大规模，旨在：
- 每年评估代表客户国关键利益相关者对世界银行的感知；
- 随时间追踪这些意见，涵盖地区、利益相关者、国家贷款水平、国家收入/规模水平等；
- 为战略和决策制定提供信息：将研究结果应用于挑战，以确保在多个层面（企业、区域、国家）进行实时响应；
- 从利益相关者那里获得系统性的反馈，包括：
• 他们国家的总体环境；
• 世界银行在他们国家的价值；
• 世界银行的存在（工作、关系等）；
• 世界银行在他们国家未来的角色。
- 建立反馈循环，允许与利益相关者共享数据。

地理覆盖范围：
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本综述中结合了29个国家调查的数据。尽管未指定个别国家，但每个国家都被指定为某个特定地区的一部分：非洲（AFR）、东亚（EAP）、欧洲/中亚（ECA）、拉丁美洲（LAC）、中东/北非（MNA）和南亚（SAR）。

分析单元：
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客户国

数据类型：
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样本调查数据 [ssd]

抽样程序：
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在2012财年（2011年7月至2012年7月1日），29个不同国家的15,029位世界银行利益相关者被邀请通过参与国家调查来提供他们对银行向该国提供援助的意见。这些调查的参与者包括高级政府官员（来自总理办公室、总统、部长、议员；即选举产生的官员）、部工作人员（部、部长部门或执行机构的雇员、政府官员；即非选举产生的政府官员，以及那些附属于实施银行支持项目的机构的官员）、在世界银行支持的项目/计划上工作的顾问/承包商；项目管理单位（PMU）监督项目的实施；地方政府官员或工作人员、双边和多边机构工作人员、私营部门组织、私人基金会；金融部门/私人银行；非政府组织（NGOs，包括CBOs）、媒体、独立政府机构（例如，监管机构、中央银行）、工会、宗教团体、学术界或研究机构成员，以及司法界成员。

数据收集方式：
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邮件问卷 [mail]

研究工具：
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问卷包括以下部分：

A. 国家面临的普遍问题：受访者被要求表明该国是否朝着正确的方向发展，他们认为最重要的三个发展优先事项是什么，以及哪些领域将最有助于减少贫困和促进该国的经济增长。

B. 对世界银行的总体态度：受访者被要求对他们对世界银行的熟悉程度、银行在该国的有效性、银行在多大程度上满足该国对知识服务和金融工具的需求，以及银行在多大程度上寻求或试图影响全球发展议程进行评分。受访者还被要求对关于银行工作的各种声明表示同意的程度，以及银行作为一个有效的发展伙伴的程度。此外，受访者还被要求表明银行应集中资源的最具生产力的部门领域，银行在其工作中最大的价值和最大的弱点，帮助减少国家贫困的最有效和最无效的工具，银行应与哪些群体进行更多合作，以及受访者将失败或缓慢的改革努力归因于哪些原因。

C. 世界银行的有效性和成果：受访者被要求对银行的工作在多大程度上帮助实现国家可持续发展成果进行评分，以及银行在经济增长、公共部门治理、基础设施、社会保护等三十五个发展领域的有效性水平。

D. 世界银行的知识：受访者被要求表明银行应重点研究的领域，并对银行的知识/研究的有效性和质量进行评分，包括其对发展成果的贡献有多大，其技术质量如何，以及银行在提供与非银行专业知识联系方面的有效性。

E. 与世界银行合作：受访者被要求对一系列关于与世界银行合作声明的同意程度进行评分，例如世界银行的“保护政策”要求是否合理，银行对其贷款设定合理条件，及时拨款，以及提高国家的机构能力。

F. 世界银行在国家的未来角色：受访者被要求对银行在近期内应在国家发展中扮演多大角色进行评分，并表明银行应采取哪些措施使其在该国具有更大的价值。

G. 沟通和信息共享：受访者被要求表明他们从哪里获取有关经济和社会发展问题的信息，他们更喜欢从银行获得信息的方式，他们获取互联网的方式，以及他们对银行网站的使用和评估。受访者还被问及他们对银行信息公开政策的了解程度，银行过去的信息请求，以及他们对使用更多来自世界银行的数据的同意程度，这是由于银行的开放数据政策。

H. 背景信息：受访者被要求表明他们的当前职位、专业领域、是否与世界银行进行专业合作、他们在该国的银行接触情况，以及他们的地理位置。

回复率：
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共有7,142位利益相关者（48%的回复率）参与其中，并构成本次审查的一部分。'}