Digital Systemic Risk Perception and Consumer Trust Dynamics: Evidence from Econometric Estimations

Questionnaire Disclosure This repository contains the blank data collection instrument (Questionnaire) utilized in the study. In compliance with data protection regulations and non-disclosuer agreements with the participating banks, the raw, completed questionnaire containing client answers cannot be made publicly available. Abstract This paper examines how systemic and technological risk perceptions govern user trust within emerging digital banking ecosystems. Integrating technology trust metrics within macroprudential stability perspectives, we introduce the digital systemic Risk perception and Trust Framework (DSRPTF). The model is empirically evaluated using hierarchical OLS estimations across a sample of 400 digital banking consumers in Bangladesh. The empirical results demonstrate that perceived banking risk and cyberattack vulnerability are the dominant factors driving trust degradation. Conversely, operational disruption risk exercises a negligible effect, revealing an “emotional decoupling” mechanism where consumers normalize baseline infrastructural volatility. Crucially, digital literacy functions as an analytical filter that heightens user sensitivity to structural hazards, accelerating trust erosion under volatile conditions. Finally, a non-linear specification confirms that trust degradation obeys Prospect Theory’s diminishing marginal sensitivity axioms, collapsing exponentially at the nascent signs of institutional fragility. Copyright and Terms of Use © 2026 [Mumtahina Akter]. This blank questionnaire is made available under the Creative Commons Attribution 4.0 International (CC BY 4.0) license. To view a copy of this license, visit: https://creativecommons.org/licenses/by/4.0/legalcode