Investigating Blog and Wiki Technology for the Enhancement of Internal Reference Service Processes in a Library

The primary aim of the survey was to gain a 'snapshot' of what Australian libraries were doing with blogs and wikis. Methodology: An online survey. The population was Australian university, public and special libraries. The sampling frame was constructed from university library websites, State Library public library listings and the National Library of Australia's listing for special libraries. Branch libraries were treated as individual entries. Entries that were not relevant to the survey content, for example prison libraries, were removed from the sampling frame. To produce the correct sample sizes, every 10th library was sampled. The response rate was 21%. Once the data was weighted, the data was analysed using SPSS 13.0. Funding Body: Ray Choate Scholarship, Australian Library and Information Association (ALIA).