Opinions of Egyptian Experts of Tourism and Hospitality Sectors about Customer Loyalty in Hotels: Survey Results

Data was collected via a survey sent to experts in the Egyptian tourism and hospitality sectors regarding a set of factors that can influence customers' opinions about their accommodation experience in Egyptian hotels and encourage them to return, thus enhancing their loyalty to hotels.<br>Factors selected for the survey are:Service Quality.Crisis Management.Recovery after Service Failure.RAISA (robotics, artificial intelligence, service automation) Technologies.